Money Back Guarantee

If you are not 100% satisfied, you may return the generator:

Residential Customers may return generator within 30 days of receipt of the unit.

Commercial Customers may return the generator within 15 days of receipt of the unit.                                                                      NOTE: those generators shipped to a business address 

Returned Generators:

  • The returned generator must be in "like new" condition.
  • If the unit has been excessively used, abused, or damaged, additional charges may be deducted from the purchase price.

To return a generator you must fill out the form below and receive a "return authorization number" which must be included with the generator.

NOTE:

  • No returns will be accepted without prior authorization.
  • All units must be returned in the original boxes, including all packing material.  The ozone plates should be removed, wrapped and stored in the same manner that they arrived.
  • The cost to return the units is non-refundable and is the customer's responsibility:
                    Advanced Purification
                    c/o Extended Resources   
                    4670 Groves Road  
                    Columbus, Ohio 43232  
 
  • The Money Back Guarantee period starts when the customer receives the generator as verified by the delivery date, determined by the shipment's tracking number. A return must be shipped out postmarked no later than the requisite period (defined above).


Request for Return Authorization Number
Please fill out this form in its entirety and hit the submit button below:

First Name:*
Last Name:*
Address 1:*
Address 2:
City:*
State / Providence:*
Zip / Postal Code:*
Country:*
Email:*
Date of Purchase:*
  MM DD YYYY
/ /
Model Number:*
Serial Number:*
Reason for Return:*
NOTE: If the date of the request for a return authorization number exceeds the Money Back Guarantee time limits stated above, an authorization number will not be provided.
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Satisfaction Guarantee

30 Days Money Back

5 Year Warranty