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CUSTOMER CARE POLICIES

FREE SHIPPING

ALL shipments within the continental US are FREE!

SanusAer will also ship Worldwide at a discounted rate to most countries.  Just call or email us for a shipping quote to any address outside the continental US.

30-DAY MONEY BACK GUARANTEE


If in the first 30 days you don’t LOVE your SanusAer Ozone Generator, you may return it for a full refund. Refunds are only issued to the same payment method used for purchase. Customer responsible for the return shipping. The item must be returned in “like new” condition.  If it has been damaged or heavily used a minimum $100 restocking fee will be applied.  Customers must call to obtain a return authorization. Refund payments may take up to 15 days.

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2-YEAR LIMITED WARRANTY

We warrant that SanusAer® ozone generators will be free from defects in material and workmanship for a 2-year Period (fans, switches, internal wiring and circuit board). The only potential exclusion are the Transformer Plate-Paks, which are designed to last 3,000 treatment hours.  However, upon inspection, if the Plate-pak(s) show light use and fail, they will also be replaced free of charge. Customer is responsible for return shipping, but return shipping to the customer is covered by this warranty.

10-YEAR SERVICEABILITY WARRANTY​


SanusAer Ozone Generators come with a 10-year "serviceability" guarantee, meaning that we will repair / refurbish any generator by providing replacement parts for self-service or full-service repair to keep your generator running in tip-top shape.

TRADE-IN → TRADE-UP POLICY


You can trade-in your current SanusAer Ozone Machine at any time for a new generator of any size and receive a credit based on age/condition of your trade in.  This is especially beneficial for commercial clients that regularly using our generators. Customers may receive as much as 40% credit towards the purchase of a new generator. Call us to discuss this important customer option.

QUANTITY DISCOUNTS

10% Discount: With Purchase of Two (2) Generators

15% Discount: With Purchase of Three (3) Generators

20% Discount: Purchase of Four (4) Generators

OPTIONAL EXTENDED WARRANTY

  • All SanusAer generators come with a 2-year warranty, which covers all parts and workmanship, EXCEPT plate-paks which are designed to last 3,000 run hours.

  • An additional Warranty can be purchased at the time of the original sale, and is in force after the 2-year manufacturer’s warranty expires:

    •   1 Year: $80.00    - 3 Year Total

    •   2 Year: $160.00  - 4 Year Total

    •   3 Year: $240.00  - 5 Year Total

EXPERT TREATMENT ADVICE

 

Call us at (740) 387-7873 [PURE] and we can talk through your situation and suggest the right unit to treat your property.

 

Once you receive your new generator, our team is ready to back you with the best practices we’ve developed over the years so that you get the most out of your ozone generator.

 

We take pride in our generators and our ability to provide you with a recommended treatment protocol that will provide the optimal treatment solution.

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